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Frequently Asked Questions


Find answers to your frequently asked questions below


All guests are required to pick up and drop off during the hours specified for each branch.
Branches are conveniently located near major airports, making pick-up and drop-off even easier for you. You can arrange transport to and from the airport via taxi or uber. 
For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. The StarRV and Apollo drivers must be over the age of 21, have been held for at least two years and the licence must be valid for the entire booking duration. 
All drivers are required to show their Driver Licence to the branch in person prior to driving the vehicle. At pick up is preferred, however guests may visit the branch prior to pick up to show their Driver Licence if they are unable to be there on the day.
Drivers must be 21 years of age or over to drive an Apollo or StarRV vehicle.
All Star RV and Apollo vehicles rented in the USA are guaranteed automatic. 
We offer Wi-Fi options for hire in the USA - these can be added at the time of pick up and our friendly branch will advise the charges.
Vehicles can be requested by vehicle category, however we cannot guarantee a particular vehicle layout, make or model.
USA
All Apollo RVs run on a dual battery system. This means the engine battery is separate from the battery system used for internal appliances such as the fridge, lights and water pump.

The appliance battery system will last approximately 12 hours when fully charged – We are not able to guarantee how long they will last as it will depend on how many items are on, which could drain the batteries faster. There are two coach batteries in the back. The batteries recharge when you drive the vehicle and when you plug in to a powered site and when you run the generator. The amount of time needed to fully recharge these batteries could depend on how low the charge is on the batteries. Since the engine battery is separate, if you flatten one of the rear batteries, you will still be able to start the engine and drive.

All vehicles have the facility to plug into electricity. When you plug into electricity in an RV park all equipment automatically runs off 110V electricity rather than the batteries. You can then use appliances such as the television and microwave which only run off electricity.

While Apollo RVs are rated at 30amps, you can still connect to power at RV parks rated at 20amps, so long as you do not run all your appliances and outlets at the same time.
You have the option to pay for each mile travelled or to purchase a mile pack at the time of pick up.
All of our vehicles are less than 4.5 tonnes and can be driven by overseas driver licence holders.
We do not have bike racks on our motorhomes. Bikes may be stored inside the Motorhome, however we would appreciate bikes be stored in bike bags to avoid any damage to the interior of the Motorhome.

Apollo is happy for guests to bring their pet (dog or cat) on their RV vacation for a pet fee of $300. We do ask that the RV is returned in its original condition and that guests naturally clean up after their pets. Should additional pet cleaning be required or repairs are necessary on account of damage by a pet, additional cleaning/repair charges will be applied at drop off.

Bona fide service animals can travel in our RV's free of charge with prior permission. The same conditions for return of the RV apply to service animals.

Apollo is happy for children of all ages to travel in our RVs. It is the parent/guardian's responsibility to ensure all children are properly secured in an appropriate child restraint device for their weight and height.  All Apollo Motorhome Holidays' branches in the USA have child restraint devices (infant seats, child seats and booster seats) available for rent for a fee.  Further information about the use of child restraints in Apollo RVs can be downloaded in pdf format here.

 

Most campgrounds are rated at 30 amps, some campgrounds will have a 15 amp connection and Apollo include a small adaptor that can be used for the 15 amp sites.
To run these appliances; TV, air conditioner, microwave and any power outlets, you need to be plugged in to shore power (electricity) or run the generator.
All vehicles are supplied with a kitchen kit and general equipment for your convenience. This includes cooking equipment and eating utensils, as well as pegs, a clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush. Electrical appliances are supplied in vehicles that have 240V.

Personal Kits including sheets, blankets/duvets, pillows, pillowcases and bath towels are available for USA hires at an extra cost.
Yes, all vehicles are supplied with a full gas bottle for heating water and cooking.
Payment is required at time of pick up, you may return the gas bottle empty.
If you purchase the Value Pack/Star Pack, the gas bottle is included.
The Value Pack includes The High Road Cover if in Australia and New Zealand, as well as extras like camp chairs, camp table, gas bottle, first set of toilet chemicals and child seats.
For a list of what is included in the Value Pack for your booking, please refer to the Terms and Conditions for your chosen vehicle.
Liability means the state of being legally responsible for something. With our vehicles, you are liable up to your chosen liability in the event of an incident or accident, regardless of fault and provided you do not breach the Terms and Conditions of hire.

Our reservations team would be happy to further explain this to you. You are welcome to call us or email us with your phone number we will be in touch.
Yes. the Bond will be debited to your credit card and refunded back to the same credit card when the vehicle is returned in the same condition as at pick up provided the RV has not been involved in an accident or incident.
We strongly recommend you stay at a campground, holiday park or RV Park. RV Parks offer excellent recreational opportunities, plus essential shower and toilet facilities. Powered sites enable you to connect your vehicle to electricity.

Download the ApolloConnect app from the App Store or Google Play.

ApolloConnect allows you to search and book campgrounds/holiday parks while on the road, as well as access great deals on local attractions. In the USA, we recommend and have specials offers with national providers – see https://www.apollorv.com/rv_rentals_places-to-stay.aspx
We encourage you to enter all driver details online through our Pre-registration link prior to pick up. You will need your Reservation/Booking Reference and the surname of the booking.
You are not required to enter passenger details, only drivers.
Yes. ApolloConnect contains a section on Safe Driving Videos, which you will need to view prior to starting your road trip. You can also watch RV “How To” Videos.
We encourage guests to allow at least 1 hour for vehicle pick up. One of our Guest Service Officers (GSO) will take you through the Rental Agreement (RA) and show you through your vehicle. During peak times your wait time may be longer than expected.

“How To” vehicle videos can be viewed via our ApolloConnect app at any time, which is downloadable on the App Store or Google Play.

RV show throughs are available on You Tube for USA rentals.
Our branches accept Credit Card or Debit Card for rental charges paid on vehicle pick up or drop off. Cash payments are not accepted.
The Bond on the vehicle is only payable by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.
We permit vehicles to travel one way between cities. This frequently results in vehicles being located in the wrong city for their next rental. To assist in the “relocation” of these vehicles, we offer travellers cheap rates to move vehicles from city “A” to city “B”. For budget conscious renters this provides an ideal opportunity to travel between cities while still fitting in some sightseeing.

For relocation opportunities visit the relocations page.
Please contact Reservations by email on [email protected] and quote your Reservation number. We will then check whether we can fulfil your request.
When driving a rental vehicle in the USA or Canada, you are responsible for paying toll fees, so it is important to be aware of these roads before you travel. Fees and charges to travel via toll roads vary by state. 

Apollo will pass on any charges you receive for traffic infringements, toll way or parking fines during your road trip. No one likes unexpected surprises or additional administration fees, so we’ll only pass on the exact amount of the fine or charge received.
We want you to stay safe on your holiday. For USA rentals, RVs can be driven on any state or federally numbered roads in good condition (including unsealed roads which should be driven with caution). Please refer to our Terms and Conditions for more information about travel restrictions that apply to your chosen vehicle in your country of travel.
We encourage you to allow extra time to reach your destination. Please take a break from driving every 2 hours.
We encourage you to download ApolloConnect. ApolloConnect has a Contact Us section which easily connects you to Reservations and Roadside Assistance, as well as Campstay.

USA
For Roadside Assistance email [email protected] or call 1-888-726-4313.


Drive through rock tunnels at Red Canyon in Utah, USA.