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Frequently Asked Questions

Apollo's North American branches are situated in Las Vegas, Seattle, New York, Orlando, Los Angeles, San Francisco and Denver.

Pick-up and drop-off times can change depending on the day and season. For up to date times please check the branch location from the navigation menu above.

On pick up of the vehicle a full (non provisional) and valid driver's licence must be presented in person by all people wishing to drive the vehicle. If the licence is not in English, an International driver's licence or valid, certified translation is recommended required. The minimum age to drive Apollo vehicles is 21 years.

Apollo RVs are supplied with crockery and cutlery, while personal kits including linen and towels are available for hire.

We strongly recommend you use soft bags instead of suitcases for your luggage. Soft bags take up less room and fit more easily into the storage cupboards and lockers in the vehicle.

All Apollo RVs run on a dual battery system. This means the engine battery is separate from the battery system used for internal appliances such as the fridge, lights and water pump.

The appliance battery system will last approximately 12 hours when fully charged. The batteries recharge when you drive the vehicle and when you plug into a powered site. Since the engine battery is separate, if you flatten one of the rear batteries, you will still be able to start the engine and drive.

All vehicles have the facility to plug into electricity. When you plug into electricity in an RV park all equipment automatically runs off 110V electricity rather than the batteries. You can then use appliances such as the television and microwave which only run off electricity.

While Apollo RVs are rated at 30amps, you can still connect to power at RV parks rated at 20amps, so long as you do not run all your appliances and outlets at the same time.

RV Parks
We strongly recommend you stay in an RV park. The USA has an extensive network of RV parks in all major tourist centres and most towns. RV parks offer excellent recreational opportunities, plus essential shower and toilet facilities. Powered sites enable you to connect your vehicle to electricity. We recommend you book ahead to secure your campsite, particularly during busy vacation season.

National Parks
Most national parks have areas set aside for camping. There are often showers, restrooms, outdoor grills and picnic areas. National parks are also beautiful and peaceful locations to stay overnight. However, national parks do not usually offer powered sites.

Roadside Camping
County laws prohibit camping on the side of the road near towns and cities. However, outside towns and in country areas it is generally permitted.

We understand how important your peace of mind is when driving an unfamiliar vehicle in unfamiliar surroundings. From the thousands of customers and staff who have driven our RVs, we have had nothing but surprise and pleasure at how easy our vehicles are to drive.

Driving an Apollo vehicle is slightly different to driving a car as RVs are large, commercial vehicles. However, we are confident your driving experience will be simple and easy as you enjoy the comfort, luxury and safety of an Apollo RV!

The vehicle should be returned in the same condition you received it.

All Apollo RVs are serviced and maintained to the highest industry standard. In the event you run into mechanical difficulties on your holiday, Apollo offers 24 hour roadside assistance for your peace of mind. If you require assistance, please call Apollo on 1-877-393-0353 and we will help to get you back on the road as soon as possible.

Apollo's USA rental RVs are winterized.

Apollo RVs can only be driven on sealed/bitumen roads. Other travel restrictions apply as specified in our Terms and Conditions, and Apollo occasionally restricts vehicle movements in certain areas due to adverse road or weather conditions.

Some fees may apply if you cancel your rental booking. Please refer to Apollo's Terms and Conditions for full details.

All Apollo campervans and motorhomes can play MP3 CDs, and some of our RVs are also fitted with iPod jacks. However, as we cannot guarantee your rental vehicle will include this feature, we recommend you purchase a radio transmitter which will enable you to play your iPod in an Apollo RV.

Toll roads are roads which charge a fee in exchange for access through to your destination. When driving an RV in the USA, you are responsible for paying toll fees, so it is important to be aware of these roads before you travel. Refer to the US Department of Transportation for more information.

We do not have the facilities to attach a bike rack to our Motorhomes.

Bikes may be stored inside the Motorhome, however we would prefer they are stored in bike bags to avoid any damage to the interior of the Motorhome.

RV Relocation FAQs

Before contacting our reservations team to book your motorhome relocation special, please ensure you complete the following steps for a quick and easy booking process:

  • Have your credit card ready to pay the deposit
  • Familiarise yourself with the relocation Terms and Conditions
  • Confirm that you have held an open licence for 2 years, and are over 21 years of age

Please also remember that you will need to pay a bond on vehicle pick-up, so you must have sufficient funds on your credit card.

The popularity of our relocation offers mean it would be very difficult for us to maintain an up to date relocation waiting list. Our rental vehicle relocation page is updated daily, so the best way to track available relocation specials is by bookmarking this page and visiting it on a regular basis.

Apollo relocation specials are made available as a result of Apollo's rental requirements. Therefore, we cannot offer any special not posted on our relocation page.

Apollo offers a certain number of days and free kilometres at the heavily discounted relocation rate. The number of days and kilometres are determined by the route you are travelling. Subject to availability, you may be able to hire the vehicle for additional days at a higher rate. Extra kilometres driven are charged at a low per km rate on vehicle return. For full details, see our Terms and Conditions.

Apollo does not provide Airport transfers for relocation offers, so please make sure you have made transport arrangements to and from the airport. Most airports provide a taxi rank where you can access cabs to take you to our rental office..

2018 New Vehicle Relocation Special

Relocate a new vehicle direct from the manufacturing plant in Iowa to one of our 7 great branch locations in the USA.

April: $5 per night (Maximum 18 nights)
May: $25 per night for first 12 nights then additional 6 nights at $80 per night (Maximum 18 nights)
June: $50 per night for first 12 nights then additional 6 nights at $80 per night (Maximum 18 nights)

Set Pick-up Dates
Monday 02 April 2018 to Wednesday 04 April 2018
Tuesday 01 May 2018 to Saturday 05 May 2018
Monday 04 June 2018 to Wednesday 06 June 2018
Drop off on Sunday not available, dates subject to availability)

Includes:
Run of Fleet 22ft to 33ft – Maximum of 4 people (No children under the age of 24 months*)
Standard Relocation Bond ($1000)
One Way Fee
1 x Kitchen Kit
Taxes included
2 x Bedding Kits (additional kits available at a charge of $50 each)
1 x Driver fee included
*See Child Seat Policy

Additional Iowa Packages Available

Bundle Me Up - $38.00 per night Includes: Additional 500 miles, Additional Drivers, Unlimited Generator Usage, Liability Reduction Option 2, SLI, Roadside Assistance

Risk Averse - $27.00 per night Includes: Liability Reduction Option 2, SLI, Roadside Assistance

Back to Basics - $16.00 per night Includes: Additional 500 miles, Additional Drivers, Unlimited Generator Usage

Pick up Location and getting there

Winnebago/River Oaks
1005 Highway 69 South, Forest City, Iowa 50436

Hours: 8am – 4:30pm

Forest City Iowa is located approximately 150 miles south of Minneapolis St Paul International Airport. You will need to make your own way to the pick-up location.

Drop off Locations

1. Star RV / Apollo San Francisco Branch – San Leandro
2. Star RV / Apollo Denver Branch - Aurora
3. Star RV / Apollo Las Vegas Branch – Las Vegas
4. Star RV / Apollo Los Angeles Branch – Bellflower
5. Star RV / Apollo Seattle Branch – Fife
6. Star RV / Apollo Orlando Branch - Davenport
7. Star RV / Apollo New York Branch – South Amboy

Payment Terms

• Non-refundable booking deposit of $500 to secure booking

Travel Conditions

• 1 x driver fee included in nightly rate, extra driver fees $3pp per night (unless driver fee included in a prepaid package)
• Vehicle may be winterised (see Terms and Conditions for winterisation)
• Subject to availability at all times based on fleet capacity assigned to this special. Vehicle size cannot be requested, vehicle will be allocated at time of pick up and will be between 22ft to 33ft)
• Maximum rental is 18 nights.
• 2500 miles included (additional miles charged at $0.45 per additional mile)
• 100% cancellation fee applies and 100% no show fee applies
• Bring your own Baby or Booster Seat/ No children under the age of 24 months
• 1 anchor point per vehicle – except the Elite (see Child seat policy)
• Rates quoted are in US Dollars
• Maximum of 4 people per vehicle
• Location Amendment Fee of $500 will apply if drop off location is changed after booked
• No refund for reducing rental length after booked
• Factory Relocation – Iowa conditions will apply

Nearby Accommodation

Forest City
• Knight’s Inn Lodge Resort
641-585-5060
• Super 8
641-585-1300
Garner (13 miles)
• Garner Inn & Suites
641-925-1000
www.garnerinn.com
Clear Lake (28 miles)
• Best Western
641-357-5253 Free shuttle to/from Mason City airport
Mason City (34 miles)
• Historic Park Inn Hotel
641-422-0015
Last remaining Frank Lloyd Wright designed & built hotel in the world
Northwood (34 miles)
• Country Inn & Suites
641-323-7000
• Holiday Inn Express
641-323-7500

IMPORTANT: Please be aware that the information above serves to answer frequently asked questions only. The answers to these questions may change at any time. For full Apollo Terms and Conditions please refer to your Apollo Rental Agreement.

Drive through rock tunnels at Red Canyon in Utah, USA.