Apollo Relocations FAQs United States
What is a relocation & why is it so cheap?
Apollo permits vehicles to travel one way between cities. This frequently results in vehicles being located in the wrong city for their next rental. To assist in the “relocation” of these vehicles, Apollo offers travellers cheap rates to move vehicles from city “A” to city “B”. For budget conscious renters this provides an ideal opportunity to travel between cities while still fitting in some sightseeing.
What else is included in a relocation? It seems too good to be true?
It does seem too good to be true but don’t forget you’re also assisting us by getting the vehicle to where it needs to be. In fact, sometimes these relocation deals are so good we throw in free fuel, travel allowances etc., all for often $1 per day.
What’s the catch?
There’s no catch but there are a few restrictions you’ll need to abide by. Apollo will provide you with a set number of days to get from city “A” to city “B”. If availability permits you can increase the number of days for an additional fee. You will also receive a mileage allowance (this is enough to get to your location) however if you travel beyond the allowance provided you will be required to pay an additional fee on return of your vehicle for excess mile charges.
Are there any hidden charges?
Nope. To make a booking we will require a $250 booking deposit or $500 if booking a factory relocation from Iowa.
A bond of $1,000 will be collected at the time of entering into the Rental Contract for all liability options (an administration fee of $30 will apply).
Who can do relocations?
If you’re 21 years or older and have a valid open driver’s license you can do a relocation however, the licence must be in English. We also accept authorised English translations.
You will also need to hold a valid credit card in your name to cover the bond and rental charges. We currently accept Visa, MasterCard, American Express and Diners Club.
Which cities can I pick up/drop off the vehicle?
Relocations are available from/to the following locations:
- Denver
- Las Vegas
- Los Angeles
- New York
- San Francisco
- Seattle
From March through to June annually we offer factory relocations of our new fleet from Iowa.
When do I get my refunds?
When the vehicle is returned to the correct location, on time, is full of fuel, is not damaged and all other terms of the rental agreement have been complied with you will be refunded any monies owing to you. Refunds may take up to 15 working days.
If damage is sustained to the vehicle the bond will be used to cover the cost of damages up to your liability amount (on the proviso that you have not breached your terms and conditions).
How do I book online?
Simply go to our booking page, choose the vehicle you want to relocate and complete the booking form.
Can my family and friends travel with me?
They sure can, you can even add additional drivers for a small fee. Just remember your vehicle cannot carry more than its maximum capacity e.g. if you are relocating a 6 Berth, yourself and 5 others can travel in the vehicle.
Will I need a child seats?
Children under 6 months of age are not permitted to travel in our vehicles while children from 6 months to under 8 years of age will need a child seat. We can accommodate a maximum of 2 child seats in some of our motorhomes, please check our child restraint policy to see if your child can safely travel with us.
Can I cancel my booking?
Yes, just make sure you do it within 12-hours of booking your relocation to prevent cancellation fees. If you cancel after this time or don’t collect your vehicle you will forfeit your $250 deposit. No refunds are available for late pick-ups or early returns.
A $500 cancellation fee applies to all factory relocations regardless of when the cancellation is received after booking
What’s my financial liability if the vehicle is damaged?
Apollo’s relocations include a Standard Liability of $1,000 in the event of an accident (provided you have not breached the terms and conditions). A Bond of $1,000 will be debited from a credit card at the time of entering into the Rental Contract (an administration fee will apply) regardless of the liability reduction option taken. The Standard Liability can be reduced by purchasing the following Reduction Options.
You can reduce your liability from $1,000 to $500 by paying to Apollo $15 per day. Alternatively, $20 per day reduces your liability to $250.
Can I rent the vehicle for longer?
So long as the vehicle is available you can extend your rental up to 3 days for $75 per day. Any extra nights above and beyond the 3 days can be booked at our flex rates subject to availability. Please check with our reservations team for availability and pricing. Each extra day provides you with an additional 300 miles Regardless of the hire duration relocation conditions apply.
Additional days are not available for factory relocations.
What if I have an accident?
If you’re unlucky enough to be involved in an accident you will be financially responsible up to your liability amount regardless of fault. If the damage was caused by another party and Apollo is able to secure the cost of repairs from the third party you will be reimbursed your bond (excluding the applicable administration fee).
What if the vehicle breaks down?
All vehicles come with 24 hour roadside assistance.
Can I drive the vehicle on unsealed roads?
No, the vehicle must remain on sealed roads at all times.
Can I join a waiting list?
You sure can. Just complete the Wait List form by entering your name, preferred departure date, email address, country you want to travel in and where you’d like to go from and to.