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Carrière

Kom het leuke team van Apollo Motorhome Holidays, het grootste particuliere verhuurbedrijf van voertuigen op het zuidelijk halfrond, versterken.

Met vestigingen in Australië, Nieuw-Zeeland, Amerika en Canada zijn er kansen te over om een geschikte baan te vinden. Ontdek een nieuwe carrière. Van klantenservice tot management of een baan op het hoofdkantoor in Brisbane.

Als globetrotter zijnde zult u genieten van een loopbaan in de reisbranche. Het vergemakkelijkt het ontdekken van de landschappen van Australïe vanuit een kwalitetiscamper van ons.

Opererend vanuit 23 vestigingen door heel Australië, Nieuw-Zeeland, Amerika en Canada zijn wij altijd op zoek naar nieuwe medewerkers om ons te helpen bij de continue groei van het bedrijf.

Uw toekomst bij Apollo wordt slechts begrensd door uw eigen fantasie. Onze toewijding aan het ontwikkelen van medewerkers is werkelijkheid en niet slechts een slogan.

Elke medewerker levert een bijdrage aan de organisatie, waardoor u de unieke kans hebt om deel uit te maken van het succesverhaal van Apollo.

Uw toewijding aan kwaliteit en pro-actieve houding verwelkomen we graag binnen ons team

Iedereen die solliciteert heeft het recht te werken waar zijn of haar baan beschikbaar is.


USA

Agency Maintenance Coordinator, Seattle

About the company

Apollo Motorhome Holidays is a division of Apollo Tourism & Leisure Ltd (ATL). ATL is listed on the Australian Stock Exchange and is a multi-national, vertically integrated manufacturer, rental fleet operator, wholesaler and retailer of a broad range of recreational vehicles, including motorhomes, campervans and caravans.

With locations in Australia, New Zealand, the USA and Canada, opportunities to join our team at any level are endless. Explore a new career in anything from customer service to management, either at our branches or within our Head Office in Brisbane.

Operating 23 branches across Australia and New Zealand, the USA and Canada, Apollo's continued growth and success ensures career stepping stones are always available.

Your future at Apollo is limited only by your imagination. Our dedication to staff development is a reality, not just a slogan.

With every role making real contributions to the business, you have the unique opportunity to make history as part of the Apollo success story.

About the role

As an Agency Maintenance Coordinator, you will play a vital role in our organisation. You will directly support operations in our Agency location, provide additional support when needed to other locations, and support North American Fleet and Sales operations.

  • Assist with operations at the branch location, primary focus of vehicle readiness, ensuring units meet our standard for providing a quality RV experience while minimizing off-fleet times and helping manage the maintenance, repair and work order process
  • Ensure units scheduled for sale are repaired in an efficient manner to meet all deadlines while keeping repair costs under control
  • Conduct general repairs for both rental and sales units
  • Initiate and complete service work orders and complete warranty documents
  • Help manage parts and maintain control of the inventory records
  • Label arriving parts and enter them into our computer system
  • Insure pictures are added to warranty parts and dispose of old parts
  • Locate and provide parts directly to technicians if required
  • Liaise with suppliers and Apollo staff to ensure vehicle repairs are undertaken efficiently and within quoted costs and technical guidelines. This includes scheduled maintenance, reactive maintenance and accident repairs
  • Find parts repair solutions balancing considerations for Guest experience and business expense/budget
  • Assist with incident tracking to ensure Guests and Guest Experience Managers are kept informed of solutions and repair progress
  • Provide technical and logistical solutions to branches to ensure vehicle downtime is minimized
  • Ensure correct technical information is being recorded in the company database
  • Ensure all procedural protocols are adhered to in relation to the servicing and repairing of vehicles
  • Ensure all repair costs, cost tracking and authorization levels are within company policy
  • Minimize vehicle repair time by ensuring all suppliers are repairing vehicles in agreed time frames and Preferred suppliers comply with agreed performance standards;
  • Ensure all warranty work is suitably covered under warranty provisions, and that failures outside of warranty receive fair levels of contribution from the original equipment manufacturer (OEM)
  • Undertake cost recovery activities for all substandard repairs carried out on the Fleet
  • Work with the Guest Experience Managers to ensure a timely turnaround of parts needed for internal jobs
  • Reporting all service level anomalies and deficiencies

We don't just sell Motorhome Holidays, we sell an experience!

The position is based at our Seattle branch, requires weekend work and is seasonal with the potential of turning into a permanent role.

Skills and Experiences

We are looking for a well-organised, detail oriented and team-focused individual with high energy levels and a passion for Guest service, who can communicate well with people from all walks of life and various cultural backgrounds.

To be successful in this role, you should possess the following traits, skills and experiences

  • Must have 1 or more year's experience in parts and service, preferably in the RV industry
  • Previous supervisory experience required
  • Must have the ability to work flexible hours, including over weekends and Public Holidays if required
  • Diploma or certificate level qualification in business or tourism
  • Working knowledge of computers; Outlook, Excel and Word
  • Previous maintenance experience is required for general repairs
  • Good time management and the ability to prioritize tasks, resolve problem and remain calm under pressure
  • Excellent interpersonal skill and an empathetic communication style
  • Strong verbal and written communication skills
  • Previous experience in tourism or rental operations is desirable
  • Negotiation and conflict resolution skills
  • Ability to build and maintain positive working relations with others both internally and externally to achieve the goals of the organization
  • Valid driver’s license required
  • Valid Passport required for training and travel to Canada

Culture and Benefits

We offer an attractive salary package and you will be able to take advantage of our generous staff rental policy. We also offer growth and advancement opportunities.

If you are looking for a challenging, yet, rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply to [email protected]

Australia

Parts Interpreter, Brisbane

About the role 

After-Sales is one of our key departments delivering on our customer service promise by providing the technical and business link between our network of authorised dealers, our customers and the company for all matters concerning After-Sales / Warranty Claims.

You will understand the Campervan Sales market and its After-Sales requirements to achieve company goals and objectives, evaluate customer and dealer network needs to provide a high level of satisfaction and provide effective support and performance management to ensure the after-sales repairs and services are completed according to company guidelines. 

To achieve this, your key activities will include: 

  • Parts warranty claim handling
  • working with dealers to ensure stock holdings and lead times meet customer expectations
  • Provide training as required for dealers
  • Track parts deliveries - ensure information flow on estimated delivery time frames. 
  • The re-couperation of of outstanding warranty costs 
  • Claim record management 
  • Manage parts for vehicle up fit and dealer sale list
  • Ordering, stocking, distribution of spare parts to repairers / dealers for all brands
  • Back order management
  • Process improvement

This position is based at our Global Head Office in Northgate, Brisbane, and is a permanent full time role with approximately 38 hours, Monday to Friday. 

Skills and Experiences

We are looking for a well-organised and team-focused individual with high energy levels.

You should possess the following skills and experiences to be successful in this role:

  • A minimum of five years’ experience working as an After Sales/Service Advisor /Parts Interpreter: or
  • Minimum of 5 years’ experience in product or component manufacture, assembly or related fields
  • Strong negotiation and communication skills
  • Excellent time management skills
  • Excellent organisational skills
  • The ability to read and understand technical drawings and instructions
  • Technical knowledge of Campervans, Motorhomes and Caravans
  • Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and trade practices

Culture and Benefits

We offer an attractive salary package and you will be able to take advantage of our generous staff rental policy and paid camping leave.

If you are looking for a challenging, yet rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now.

 

Canada

Marketing Coordinator, Alberta

Job location (s):

Balzac, Alberta

Wage:

Competitive wages, benefits and bonus

Start date:

ASAP

Employment status:

Permanent full-time

Reports to:

Marketing Manager(‘s)

Imagine working in the heart of the Canadian Rocky Mountains, one hour away from Banff, one of Alberta’s main tourist attractions. Envision yourself being a part of international and local guests’ holiday by interacting with them and providing them with exceptional service by creating unforgettable memories. That imagination can become a reality for you if you take the next step and come and work for CanaDream.  We invite our Guests to “Experience Canada at their own pace” and create memories to share with family and friends.

Our state-of-the-art facility is an inviting setting with spacious work spaces and we work hard and have fun at the same time. We also offer competitive wages, bonus, growth opportunities and comprehensive training.

Please visit our website for more information - www.canadream.com and follow us on Facebook, Instagram, Twitter, YouTube and Flickr.

What we are looking for:

If you are an individual who thinks I am happy to first, is passionate about people, and enjoys creating and implementing innovative marketing and advertising campaigns, CanaDream is the place for you!

Not only are we seeking an enthusiastic and motivated Marketing Coordinator to deliver Wow to our Guests, Customers and Co-workers every chance he/she gets, we are seeking candidates who are passionately accountable and resourceful at accomplishing tasks in a confident, humble and trustworthy way.

Position Summary

The Marketing Assistant/Coordinator will manage a wide range of marketing tasks, processes and projects to help deliver CanaDream and Apollo USA’s Marketing plans. Activities include updating website with special offers (wholesale and retail), email communication, social media account management, advertising (online and offline), providing branding materials for stations and assisting with materials for the RV’s (Guest Guides etc.).  This will involve interaction with our various departments to ensure that the communications employed reflect our brand accurately.  Additionally, he/she will perform a range of administrative and marketing support duties related to the daily operations of the marketing department.

Essential Duties and Responsibilities

  • Maintain & update content on relevant website including translations
  • Assist in all general marketing tasks- creating of guides, documents, brochures, material for stations etc
  • Assist in email communication on all channels- retail, wholesale, internal
  • Assist in photography and video requirements for the website
  • Assist in social media updating and plan creation across all platforms
  • Review blog content and writing of new material
  • Respond to guest reviews on Trustpilot
  • Handle Image requirements for websites
  • Create destination information and travel itineraries for website and oversee its translation
  • Create station print materials (operation procedures, station maps, content management manuals)
  • Assist Station Managers in marketing requirements for their stations
  • Support revisions and rewrite of the Guest Guides

Skill Set, Education and Experience

  • Proficiency in the use of computer programs such as Microsoft Office Suite, Graphic Databases, Internet browsers, Email Marketing systems and CMS (Kentico)
  • Proficiency in Adobe products including Photoshop, InDesign and Illustrator is a must
  • Fluent in English and French- written and spoken. Other languages also helpful
  • 2 years or more of marketing experience
  • Degree or Diploma in Marketing preferred
  • Ability to build and maintain positive working relations with others both internally and externally to achieve the goals of the organization
  • Communicate effectively by speaking, listening and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
  • Work cooperatively and effectively with others to set goals, resolves problems and make decisions that enhance the organization effectiveness
  • Effectively assess situations to determine the importance, urgency and risks, and make clear and timely decisions

 

If you would enjoy working in a company that values integrity, truth, and ongoing self-improvement, we would love to hear from you.

Please submit your resume to Racquel Daley at [email protected] This position will remain open until a suitable candidate is found. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.