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Carrière

Kom het leuke team van Apollo Motorhome Holidays, het grootste particuliere verhuurbedrijf van voertuigen op het zuidelijk halfrond, versterken.

Met vestigingen in Australië, Nieuw-Zeeland, Amerika en Canada zijn er kansen te over om een geschikte baan te vinden. Ontdek een nieuwe carrière. Van klantenservice tot management of een baan op het hoofdkantoor in Brisbane.

Als globetrotter zijnde zult u genieten van een loopbaan in de reisbranche. Het vergemakkelijkt het ontdekken van de landschappen van Australïe vanuit een kwalitetiscamper van ons.

Opererend vanuit 23 vestigingen door heel Australië, Nieuw-Zeeland, Amerika en Canada zijn wij altijd op zoek naar nieuwe medewerkers om ons te helpen bij de continue groei van het bedrijf.

Uw toekomst bij Apollo wordt slechts begrensd door uw eigen fantasie. Onze toewijding aan het ontwikkelen van medewerkers is werkelijkheid en niet slechts een slogan.

Elke medewerker levert een bijdrage aan de organisatie, waardoor u de unieke kans hebt om deel uit te maken van het succesverhaal van Apollo.

Uw toewijding aan kwaliteit en pro-actieve houding verwelkomen we graag binnen ons team

Iedereen die solliciteert heeft het recht te werken waar zijn of haar baan beschikbaar is.


Australia

RV Sales Person, Brisbane

About the role

We are looking for an experienced RV Sales Person to play an integral part in the delivery of our exciting business strategy.

Main Duties and Responsibilities

  • Become a product expert and learn how to effectively teach customers how to fully utilize their RV.
  • Achieve wholesale sales targets for new and used RVs.
  • Ensure the CMS is updated and current to successfully manage customer contacts and maximise sales results.
  • Prepare and participation in regional and interstate Trade and Consumer Show events.

The position is based in our Northgate dealership that has a modern showroom and is a permanent full-time role with approximately 38 hours (some reasonable overtime may be required). You may be required to work some Saturdays and weekends while on shows.

Your Skills and Experience 

  • A minimum of 2 years in a similar automotive sales role.
  • Valid Motor Sales license or ability to obtain license.  
  • Proven sales track record and achievement of sales KPIs.
  • Valid open drivers licence and impeccable driving record.
  • Excellent presentation and interpersonal communication.
  • Internal and external guest service.
  • Intermediate computer skills and proficiency in excel, word, outlook etc.
  • Exceptional time management skills and organisational skills
  • High attention to detail

Practical work experience in a RV or Caravan dealership will be highly regarded.

In return, we offer an attractive package including:

  • Attractive remuneration package
  • 2 days/year Paid camping leave in addition to annual leave entitlements
  • Access to product trials free of charge (Motorhome holidays anyone?)
  • Ongoing support and training
  • A fun and supportive company culture

If you are interested in this position, please apply now with your resume.

 

Guest Service Officer, Sydney

About the role

As a Guest Service Officer you will play a vital role in our organisation.

You will be the first point of contact for our International and Domestic guests. If your focus is to always put our guests first, then this role will interest you.

The main tasks include serving guests face-to-face and over the phone.

  • Entering rental agreements and explaining terms and conditions,
  • Demonstrating functions of our motorhomes and campervans,
  • Selling liability reduction options and ancillary products and services, e.g. GPS devices, picnic equipment etc.
  • Responding to questions, and
  • Resolving guest relations issues.


We don't just sell Motorhome Holidays, we sell an experience!

We currently have one full-time and one casual role available. These positions are based at our Sydney Branch in Taren Point. Both roles require weekend work as per roster. 


Skills and Experiences

We are looking for a well-organised and team-focused individual with high energy levels and a passion for guest service, who can communicate well with people from all walks of life and various cultural backgrounds.

To be successful in this role, you should possess the following traits, skills and experiences:

  • A strong guest service focus,
  • Track-record of achieving sales targets,
  • Solid problem solving abilities,
  • Experience in effective complaint handling and conflict resolution,
  • Good time and self-management,
  • Effective communication skills, verbal and written,
  • Sound computer skills,
  • Friendly, positive attitude.

A second language, preferably European such as German, Dutch or Spanish, will be highly regarded.

An open driver's license and immaculate driving record is essential.


Culture and Benefits

We offer an attractive salary package and you will be able to take advantage of our generous staff rental policy.

If you are looking for a challenging, yet, rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now.

 

Logistics Customer Service Coordinator

About the role

Apollo Assist is one of our key departments delivering on our customer service promise.

You will provide our traveling guests with service solutions over the phone. This can range from quick & easy trouble-shooting to elaborate logistics solutions in order to get vehicles repaired and guests back on the road.

Key objective:Maximise guest satisfaction and minimise fleet downtime through the effective management of our fleet of motorhomes and campervans in Australia and New Zealand.

You will work with the guests, other Apollo Departments, suppliers and the network of Apollo branches.

To achieve this, your key activities will include:

Assist guests and other departments with vehicle related problems.
Provide high level customer service to negotiate best possible outcomes for guest satisfaction and business expenses.
Track incidents to ensure guests are kept informed of solutions and repair progress.
Minimise vehicle repair time.
Ensure repairs are being carried out obeying to standard repair practices.
This position is based at our Global Head Office in Northgate, Brisbane, and is a permanent full time role with approximately 38 hours a week (5 days per week). The position requires weekend work (every second weekend) and public holidays, as well as shift work between 5am and 7pm on a rotating roster.

Skills and Experiences

We are looking for a well-organised and team-focused individual with high energy levels and a passion for helping external and internal customers.

You should possess the following skills and experiences to be successful in this role:

Guest services and call centre experience,
Excellent interpersonal skills and an empathetic communication style,
Strong problem solving abilities,
An automotive understanding or mechanical aptitude would benefit.
Good time management and the ability to prioritise tasks and remain calm under pressure,
Intermediate computer skills.
The command of a second language such as Mandarin or German will be highly regarded.

Culture and Benefits

We offer an attractive salary package and you will be able to take advantage of our generous staff rental policy and paid camping leave.

If you are looking for a challenging, yet rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now.

Job Type: Full-time

Sales and Reservations Consultant

About the role

As Sales and Reservations Consultant, you will sell  dream holidays. The purpose of this role is to answer all inbound customer calls with the highest degree of courtesy and professionalism, take responsibility of all customer queries, provide correct and accurate information and follow through to completion.

You will be fully trained to sell the Apollo range of products.

The position is based at our Global Head Office in Northgate (10 min from Northgate train station) and is a permanent full-time position with approximately 38 hours per week, spread over five shifts that will include some weekends and Public Holidays. In return you will be offered an attractive remuneration package including a Level 3 award rate accompanied by a monthly sales incentive and rewards plan.

Our travel professionals are dedicated sales agents who:

  • Educate our customers on the various vehicle brands and vehicle groups offered by Apollo. 
  • Identify, quote and sell our products based on our guests needs
  • Successfully meet and exceed sales targets and other KPIs 

Skills and Experiences

Apollo is looking for an ambitious, sales-driven individual with a strong customer focus to join our dynamic Travel Sales team! 

You should be able to demonstrate a willingness to enhancing our guest's experience and commitment to providing exceptional guest service.

Reporting to the Reservations Manager, the key experience, skills and attributes we are looking for are:

  1. Proven track record of achieving sales targets.
  2. Exceptional communication skills, confidence and a winning phone persona that attracts attention.
  3. Solid computer skills.

A second language such as German, French, or Chinese, while not essential, will be beneficial in this role.

Culture and Benefits

We are organisation that supports and rewards excellence and we want to see you succeed. 

We frequently celebrate five and ten year anniversaries here at Apollo, and while we work hard, we also make sure we "Enjoy the Ride".

Take advantage of our generous staff product trial program, which allows you to experience our product in your own time (e.g. weekends) with your family and friends – free of charge. True to our business and industry, we offer paid Camping Leave in addition to your annual leave. We also offer staff discounts for motorhome rentals to you and your family and friends.

If you thrive on achieving sales targets, have a passion for what you do as well as a dedication to developing your own skills and knowledge, then we are looking forward to receiving your application.  

Guest Experience and Resolution Manager

At Apollo Motorhome Holidays, we don’t have customers, we have guests. We’re looking for an ardent Guest Experience Champion who is ready to join us on a journey to greatness…great guest experiences that is.

To achieve greatness, reflection is required. We’re currently at the beginning of our guest experience journey to understand our moments of truth which present opportunities to deliver amazing holiday experiences. Our team is not afraid to roll up their sleeves, challenge the status quo (however uncomfortable it might be), identify those opportunities and implement change, and neither should you.

The primary focus of this role will be the resolution of guest discontent and will require you to deliver satisfactory guest outcomes through day to day guest and travel partner communications. More excitingly, you will be responsible for championing the guest experience journey, provide critical insight to guide the guest experience strategy and identify opportunities. This will be a blended role working with both our retail and rental divisions and will be accountable for:

  • Liaising daily with guests, travel partners and staff via email and phone to seek resolution to grievances.
  • Acting as a key guest advocate, ensuring the identification of pain points and opportunities to improve guest experience across all channels and touch points (providing actionable insights for operational teams to address).
  • Managing guest experience measurement and reporting platform(s) and leading the review of guest experience KPIs.
  • Benchmarking guest experience KPIs more broadly, outside the sector, and keeping abreast of global consumer trends and research.
  • Working collaboratively across the organisation to enhance guest service performance and ensure the guest voice is front and centre in all decisions.
  • Journey mapping guest experiences to determine future guest experience strategy development and delivery of long term business efficiencies.

To Be Successful

  • Experience handling customer grievances to achieve a satisfactory outcome for all parties.
  • Communications or other relevant business qualifications.
  • Demonstrated experience in managing customer insights, experience and service improvement outcomes across various industries.
  • Demonstrated proactive approach to influencing change and working collaboratively across organisations to improve customer experiences.
  • Understanding and experience in sophisticated customer data analysis such as Qualtrics, surveying and research techniques.
  • Experience in working with geographically dispersed teams.
  • Digital experience measurement techniques and testing i.e. journey mapping highly regarded.

What’s in it for you

Two days per year paid camping leave in addition to annual leave entitlements

  • Access to motorhome product trials free of charge
  • Ongoing support and training
  • A fun and supportive company culture
  •  

Service Advisor

About the role 

After-Sales is one of our key departments delivering on our customer service promise by providing the technical and business link between our network of authorised dealers, our customers and the company for all matters concerning After-Sales / Warranty Claims.

You will understand the Campervan Sales market and its After-Sales requirements to achieve company goals and objectives, evaluate customer and dealer network needs to provide a high level of satisfaction and provide effective support and performance management to ensure the after-sales repairs and services are completed according to company guidelines. 

To achieve this, your key activities will include: 

  • Customer care support and satisfaction at dealer level
  • Provide technical dealer network support, and undertake in technical trouble shooting
  • Evaluate and approve warranty claims within the approved budget and in line with the company processes.
  • Coordinate internal and external warranty work, on time and to budget completion
  • The ordering, stocking and distribution of spare parts to repairers / dealers

This position is based at our Global Head Office in Northgate, Brisbane, and is a permanent full time role with approximately 38 hours, Monday to Friday. 

Skills and Experiences

We are looking for a well-organised and team-focused individual with high energy levels.

You should possess the following skills and experiences to be successful in this role:

  • A minimum of five years’ experience working as an After Sales/Service Advisor /Parts Interpreter: or
  • Minimum of 5 years’ experience in product or component manufacture, assembly or related fields
  • Strong negotiation and communication skills
  • Excellent time management skills
  • Excellent organisational skills
  • The ability to read and understand technical drawings and instructions
  • Technical knowledge of Campervans, Motorhomes and Caravans
  • Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and trade practices

Culture and Benefits

We offer an attractive salary package and you will be able to take advantage of our generous staff rental policy and paid camping leave.

If you are looking for a challenging, yet rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now.